Special Care Travel Pty Ltd respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Australian Privacy Principles set out in the Privacy Act 1988.

Your personal information is collected by us for the primary purpose of providing supported travel services to you.

In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy, you must not provide us with your personal information. However, this may affect the services that we can provide to you.

Collection of your personal information

The personal information collected, held, used and disclosed by us is collected from you either directly, by Special Care Travel employees or from third parties.

  1. To make bookings with travel service providers, such as airlines, hotels and tours, on your behalf.
  2. To fulfill administrative functions associated with your supported travel arrangements.
  3. Correspond with you in relation to your travel services you have requested.
  4. Provide you with promotional and Marketing material that may be of interest.

Cookies are used to store a user’s name and password on their computer for future visits to our website, using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.

We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise, or the use and disclosure is permitted under the Privacy Act.

Disclosure of personal information:

Your personal information may be disclosed to third parties in the following circumstances:

To travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.

When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.

The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.

Some of the travel service providers that we disclose your personal information to may be located outside Australia. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Australia. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this, you should not disclose your personal information to us.

Security of your personal information

We take reasonable steps to:

(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure.
(b) and stored in a secure environment
(c) implement physical, electronic and organisational steps to protect your personal information that we hold from misuse, interference and loss from unauthorised access, modification or disclosure.
(d) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect.
(e) destroy or de-identify personal information when it is no longer required

Security measures that we have in place to protect your personal information include the following:

(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information;
(d) using secure networks when transmitting electronic data.

To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach, access to, and correction of, your personal information

You are able to access and correct your personal information held by Special Care Travel by contacting Special Care Travel directly.

Third party websites

Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.

Updates to our privacy policy

This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website


If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Australian Privacy Principles, please contact us directly. We will respond to your complaint within a reasonable time.